Rubbish Removal Queen's Park Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Queen's Park provides waste collection and rubbish removal services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer, you or your means the individual, business, landlord, tenant, agent or other entity that requests or pays for our services.

Company, we, us or our means Rubbish Removal Queen's Park, the service provider of waste removal and related services.

Services means any rubbish removal, waste collection, clearance, loading, transportation, disposal, recycling or related work provided by us.

Booking means a confirmed request for services made by the customer and accepted by the company, whether by telephone, email, online form or any other agreed method.

Waste means any items, materials, refuse, junk, belongings, household waste, commercial waste or other goods that the customer asks us to remove, subject to applicable waste and environmental regulations.

2. Scope of Services

We provide rubbish removal and waste collection services for domestic and commercial customers. Our services typically include loading of waste from accessible areas, transportation of waste, and disposal or recycling at an authorised facility.

The specific scope of the service, including the estimated volume, type of waste and price, will be agreed at the time of booking or upon arrival following an on-site assessment. We reserve the right to refuse to remove items that are prohibited, unsafe, illegal or not as described at the time of booking.

We do not undertake structural demolition, specialist dismantling, plumbing, electrical disconnection or other trades unless expressly agreed in writing. The customer is responsible for ensuring that any necessary preparations or disconnections are carried out before our arrival.

3. Booking Process

Bookings can be made by telephone or through our online enquiry or booking system, where available. When you make a booking, you confirm that you are at least 18 years old and authorised to enter into a contract with us.

To make a booking, you will be asked to provide details including your name, contact information, service address, access information, preferred date and time, and a description or photographs of the waste to be removed. The accuracy and completeness of this information is your responsibility.

Based on the information you provide, we may give an initial price estimate. This estimate is not final and may be adjusted following an on-site assessment. A binding quote will be confirmed before the service is carried out. By allowing us to start the work, you accept the final quoted price.

Bookings are subject to availability. We will use reasonable efforts to accommodate your preferred time and date, but these cannot be guaranteed. We reserve the right to decline a booking at our discretion.

4. Access and Customer Responsibilities

You must ensure that our team has safe, reasonable and timely access to the property and the waste to be collected. This includes ensuring that parking is available or visitor permits are provided where required, and that any necessary access permissions are arranged in advance.

Waste to be removed must be clearly identified and separated from items that are not to be taken. You are responsible for ensuring that no items of value or importance are included in the waste presented for removal. We accept no liability for items taken in error where it was reasonable for our staff to believe that they formed part of the waste.

You must inform us in advance of any hazardous conditions, restricted access, heavy items, or any other circumstances that may affect the safety or practicality of the work. We reserve the right to refuse service or adjust the price if conditions differ significantly from those described at the time of booking.

5. Pricing and Payments

Our charges are typically based on factors such as the volume and weight of waste, the nature of the materials, the time required on site, accessibility and any additional services requested. Prices will be confirmed in a quote before work begins.

Unless otherwise agreed in writing, payment is due in full upon completion of the service on the day of collection. We may accept payment by cash, bank transfer, debit or credit card, or other methods as advised at the time of booking.

Where work is carried out for a business, landlord, agent or other organisation, we may at our discretion agree to invoice after completion. In such cases, payment is due within the stated invoice terms. We reserve the right to charge interest on overdue invoices at the statutory rate and to recover all reasonable costs of debt collection.

All prices quoted are inclusive or exclusive of VAT as clearly stated at the time of booking or quotation. If the rate of VAT changes between the date of your booking and the date of the service, we will adjust the VAT element of the price accordingly.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us directly. To avoid cancellation charges, you must give at least 24 hours notice before the scheduled start time. Cancellations or amendments made with less than 24 hours notice may incur a reasonable charge to cover our costs and lost appointment time.

If you are not present at the property at the agreed time and we are unable to gain access to carry out the work, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, traffic disruption, staff illness, vehicle breakdown or safety concerns. In such cases, we will use reasonable efforts to notify you as soon as practicable and to arrange a new appointment. We will not be liable for any losses arising from such cancellation or delay.

7. Waste Types and Prohibited Items

We collect general household and commercial waste, furniture, white goods, garden waste and similar non-hazardous items. All waste must be capable of being safely handled and transported by our team using standard equipment.

Certain items are prohibited or subject to special handling, including but not limited to: asbestos, clinical or medical waste, chemicals, solvents, oils, pressurised containers, fuel, gas bottles, explosives, radioactive materials, large quantities of tyres, and any other materials classified as hazardous under applicable law. We will not knowingly collect such items unless specifically agreed in advance and in compliance with relevant regulations, which may involve additional charges.

If hazardous or prohibited items are found among the waste on arrival, we may refuse to remove them, adjust the price, or decline the job entirely. If we discover such items only after removal, you may be liable for any additional costs, fines or penalties we incur as a result.

8. Environmental Compliance and Duty of Care

We are committed to operating in accordance with applicable UK waste management, environmental and duty of care regulations. We will transport and dispose of waste only at authorised facilities and will use reasonable efforts to reuse or recycle materials where practicable.

We may issue, upon request, a waste transfer note or other documentation required by law for certain types of waste or commercial customers. You agree to provide accurate information about the type and origin of the waste so that we can comply with our legal obligations.

Once waste has been collected and loaded onto our vehicle, it becomes our responsibility and we will handle it in accordance with the law. You must not request or require us to dispose of waste illegally or in a manner contrary to environmental regulations.

9. Limitation of Liability

We will exercise reasonable care and skill in providing our services. However, our liability to you is limited as set out in this section.

We will not be liable for any indirect, consequential, special or punitive losses, including loss of profit, revenue, goodwill, business opportunity or anticipated savings, arising out of or in connection with our services or these Terms and Conditions.

We will not be liable for loss or damage to any items that you intended to dispose of, or that were presented as waste, or that were not clearly separated from waste. It is your responsibility to ensure that personal belongings, important documents, or items of sentimental or financial value are removed prior to our arrival.

We will not be liable for minor cosmetic damage to walls, floors, doors or fixtures reasonably arising from the movement of bulky items, provided that our team has acted with reasonable care. You should take reasonable steps to protect surfaces and property, such as removing obstacles and covering delicate areas.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

Subject to the above, our total liability to you for any claim arising out of or in connection with the services, whether in contract, tort including negligence or otherwise, shall not exceed the total price paid or payable by you for the specific service giving rise to the claim.

10. Insurance

We maintain appropriate public liability insurance and, where applicable, employer's liability insurance in connection with the provision of our services. Details of our insurance cover can be provided on request.

11. Delays and Events Beyond Our Control

We will use reasonable efforts to arrive within the agreed time window. However, timings are estimates and may be affected by traffic, weather, access difficulties or other factors beyond our reasonable control. We are not liable for delays caused by such circumstances.

If an event outside our control affects our ability to perform the services, we will contact you as soon as reasonably possible to arrange a new appointment or alternative solution where possible.

12. Complaints and Service Issues

If you are unhappy with any aspect of our service, you should contact us as soon as possible, providing full details of the issue. We will investigate and aim to resolve complaints promptly and fairly.

Where a genuine service issue is identified, we may, at our discretion, offer a partial refund, a price reduction, or a return visit to rectify the issue, provided that this is practical and proportionate. Any remedy will be agreed with you on a case-by-case basis.

13. Data Protection and Privacy

We collect and process personal information such as your name, contact details, service address and payment information for the purposes of providing our services, managing bookings, and complying with legal obligations.

We will handle your personal information in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may share information with trusted partners who assist us in delivering our services, such as payment processors, provided appropriate safeguards are in place.

14. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices. The version in force at the time of your booking will apply to that booking. Continued use of our services after changes take effect constitutes your acceptance of the revised terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remaining terms, which will continue to be valid and enforceable.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, understandings or representations, whether oral or written.

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided that this does not reduce your rights under these terms.